Frequently Asked Questions
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Our standard El Paso County and Bexar County process-service rates are:
Service Level Price
Routine Service - $85
First attempt within 3–4 business days; up to 4 attempts
Priority / 48-Hour - $110
First attempt within 48 hours; up to 4 attempts
Rush / 24-Hour - $135
First attempt within 24 hours; up to 4 attempts
Same-Day Priority - $175
Same-day first attempt when received before cutoff
Emergency / Immediate - $225+
Priority dispatch; quote based on circumstances
The applicable service fee covers the selected service level and the attempts included with that service.
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Process service is generally priced per person and per address.
For example:
One person at one address: One service assignment.
Two people at the same address: Primary service fee plus $30 for the additional person, when service can reasonably be completed during the same visit.
One person at two different addresses: The additional address is subject to the applicable additional-address fee.
This structure allows Docket & Serve to account fairly for the time, travel, and documentation required for each service assignment.
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Routine, Priority, and Rush services include up to four attempts at the provided address, subject to the selected service level and assignment circumstances.
Standard proof/return preparation based on the service performed is included.
Additional charges may apply for:
Additional addresses;
Additional people;
Attempts beyond those included in the selected service;
Extended waiting or stakeouts;
Enhanced address research;
Travel outside the standard service area;
Weekend or holiday priority service; or
Other circumstances requiring additional resources.
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No.
The included attempts represent the service effort covered by the selected service package. Docket & Serve cannot guarantee successful service because completion depends on circumstances outside our control.
These may include:
Whether the individual is present;
Accuracy of the provided address;
Access to the property;
Applicable legal service requirements;
Weather, traffic, or other conditions; and
Other circumstances affecting lawful service.
Our goal is to make diligent attempts and provide accurate documentation of the service activity.
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Once the attempts included with the selected service package have been completed, additional attempts may be requested at: $30 per additional attempt
If the client provides a new address, the assignment may instead be treated as an additional address and subject to the applicable additional-address fee.
Docket & Serve will communicate when an assignment reaches the included attempt limit whenever reasonably practicable.
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Same-Day Priority means Docket & Serve will make the first service attempt on the same calendar day the assignment is accepted, provided the assignment is received before the applicable cutoff time and the location is reasonably serviceable.
Same-Day Priority does not guarantee successful service that day.
If the individual is not present or service cannot otherwise be completed during the first attempt, additional attempts may be required.
Same-Day Priority - $175
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No.
The Same-Day Priority fee guarantees the priority timing of the first attempt, not successful completion of service.
Successful service may depend on:
The person's availability;
Accuracy of the address;
Access to the location;
Applicable legal service requirements;
Traffic, weather, or other circumstances; and
Other conditions outside Docket & Serve's control.
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Item description:
Priority / 48-Hour - $110
First attempt targeted within 48 hours
Rush / 24-Hour - $135
First attempt targeted within 24 hours
Same-Day Priority - $175
First attempt targeted for the same calendar day
Emergency / Immediate - $225+
Immediate priority dispatch; assignment-specific quote
All expedited services are subject to availability, lawful service requirements, and applicable cutoff times.
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What if I need more than one person served?
When multiple people can reasonably be served at the same address during the same service trip, the additional-person fee is: +$30 per additional person
If the individuals are located at different addresses, each address may be subject to its own applicable service or additional-address fee.
What if I need service at another address?
An additional local address is: $50 per additional address
This includes one attempt at the alternate address.
If the new address requires a substantially different service assignment, additional fees may apply based on the circumstances.
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If additional research is needed to identify a service address, Docket & Serve offers:
Basic Address Locate - $40
Enhanced Locate / Due Diligence - $75+
Enhanced locate and due-diligence assignments are quoted based on the scope and complexity of the request.
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Docket & Serve uses service-area zones to keep local pricing straightforward.
Zone 1 — Core El Paso / San Antonio - Included
Zone 2 — Extended El Paso County / Bexar County - +$25
Zone 3 — Outer/Rural El Paso County / Bexar County - +$45
Beyond El Paso County / Bexar County - $0.75/mile round trip when personally traveled
Statewide Texas Partner Service - Quoted flat rate
Statewide Texas Service
Docket & Serve offers statewide Texas service through qualified service partners.
Routine Texas Service — Starting at $95
Rush Texas Service — Starting at $145
Same-Day Texas Service — Starting at $185Final price is confirmed by county and address before dispatch.
New Mexico Coverage area: New Mexico assignments located within a 50-mile radius of El Paso, Texas.
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Extended waiting or stakeout services are available when circumstances warrant. - $65/hour (One-hour minimum)
Clients should request stakeout services in advance whenever possible so Docket & Serve can determine availability and the appropriate service strategy.
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Printing
The first 20 pages are included.
Additional pages:
$0.25 per page
Notarization
When notarization is actually required:
Charged at cost or quoted in advance.
Docket & Serve does not automatically add a notarization fee to every assignment.
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When legally permissible and operationally available, weekend or holiday priority service may be requested for: +$50
Availability should be confirmed before dispatch.
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Do law firms receive discounts?
Yes.
Docket & Serve offers preferred pricing for attorneys and law firms with recurring service volume.
Assignment Volume
Preferred Pricing
1–4 assignments - Standard pricing
5–9 assignments - 5% service discount
10–19 assignments - 10% service discount
20+ assignments - Custom firm pricing
Preferred Firm discounts are designed for qualifying Docket & Serve service fees.
Third-party expenses, court costs, filing fees, extraordinary travel, and certain partner-service charges may be excluded.
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Law firms that need recurring paralegal support may purchase prepaid service blocks.
Pay-as-needed
$75/hr
$75/hr
10-hour block
$700
$70/hr
20-hour block
$1,300
$65/hr
40-hour block
$2,400
$60/hr
Prepaid blocks provide firms with predictable legal-support costs while allowing Docket & Serve to reserve capacity for recurring clients.
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$1,250 PER MONTH
Designed for firms that need a combination of process service and recurring paralegal support.
Includes:
15 contract-paralegal hours
3 routine El Paso process serves
Preferred scheduling
10% off additional services
At standard retail pricing, the package represents approximately $1,380 in services, providing a meaningful monthly value while creating predictable support for the firm.
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When is payment required?
Payment terms depend on the client and assignment.
New or individual clients may be required to pay before dispatch.
Approved law-firm clients may be eligible for invoicing or established account terms.
Docket & Serve reserves the right to require payment or authorization before beginning expedited, same-day, emergency, or extraordinary assignments.
Will I be notified before additional charges are incurred?
Whenever reasonably practicable, yes.
Docket & Serve strives to obtain client authorization before incurring material charges outside the original assignment.
Certain necessary charges may arise during an active assignment. Clients should remain available for time-sensitive authorization requests.
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To help us begin your assignment promptly, please provide as much of the following information as possible:
Full legal name of the person to be served;
Complete service address;
Alternate addresses, if known;
Phone number or other identifying information, when lawfully available;
Documents requiring service;
Case name and cause number, when applicable;
Court and county;
Deadline or requested service date;
Known safety or access concerns;
Special instructions relevant to lawful service; and
Contact information for the requesting attorney, law firm, or client.
Accurate information helps us serve efficiently.
The more complete the information provided at intake, the more efficiently Docket & Serve can evaluate and perform the assignment.
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Docket & Serve believes clients should know what they are paying for before the server is dispatched whenever reasonably possible.
Our pricing is based on the resources required to perform professional, documented service—not simply the number of minutes spent at a location.
OUR COMMITMENT
CLEAR PRICING
Straightforward rates with defined rush, travel, additional-attempt, and project charges.PROMPT COMMUNICATION
Responsive status updates designed around the needs of attorneys and legal teams.DOCUMENTED ATTEMPTS
Clear documentation of service activity and results.PROFESSIONAL SERVICE
Reliable, organized support from assignment intake through completion.